Yes! We do ship our products internationally.

Please note orders outside of UK are not eligible for free shipping promotions and may be subject to higher shipping fees depending on the region

We offer free shipping on all UK orders, when you spend over £35 on your order or £2.95 for standard shipping with 5-6 Working Days delivery.

All Made to Order/Personalised pieces require 12-15 days production + shipping time

We always hope you will be delighted with your order. However, if you are not happy we are here to help!

You have 60 Days from the delivery date to return your order, which is more than enough time to return your order!

A few things to be aware of:
- All pieces must be returned in a new and unworn condition and in their original packaging
- We cannot accept returns on any personalised pieces. We can only offer replacements on any faulty personalised pieces.

Exchanges

To arrange an exchange please email support@alcraze.com

How do I return my Order:

If you are unhappy with your purchase or would like to return your items the process is super easy.

1) Re-package your item(s) along with a note stating your order number
2) Email us at support@alcraze.com and tell us why you want to return your order
3) We will email you with a free pre-paid Royal Mail QR Code returns label
4) Take your parcel to your local post office who will print out the label for you

Once we are in receipt of your order, your refund will be processed in 5-7 working days.

Please be advised the pre-paid postage label is valid for 7 days upon creation. All customers are entitled to 1 free postage label per order, if the label expires you will need to pay for postage yourself.

We believe in the quality of our products so much that we provide a full 2 years warranty from any rust or tarnish to give you that added peace of mind on your purchase.
However, if you need to utilise your warranty please email support@alcraze.com