Our Promise To You

We believe that buying jewellery should feel just as special as wearing it — and that means giving you the confidence and peace of mind you deserve. That’s why we’ve created The Alcraze Guarantee.

5-Year Warranty

We stand behind the quality of every piece. That’s why all Outreis jewellery comes with a 5-Year Warranty from the date of purchase. If your jewellery shows natural signs of wear such as fading, dullness, or light surface scratches, we’ll restore it with complimentary replating. And if your piece can’t be repaired, we’ll provide a direct like-for-like replacement at no extra cost.

30-Day Free Returns

We want you to love your jewellery, but if it’s not quite right, returns are simple. UK customers enjoy 30 days of free returns under our no-questions-asked policy giving you complete peace of mind when you shop with us, whilst customers in other territories will be responsible for their own postage.

Lifetime Service Guarantee

Even after your warranty period ends, we’ll continue to care for your jewellery by offering a proffessional replating for a small fee so your pieces stay with you for life.